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Thursday, 22 March 2012

Hebridean Lambs....we are mint for each other.


The daffs, the daffy, the daffodils. A sure sign spring is sprung as the weather in Edinburgh has been spectacular. Cool, blue, clear skies and lots of smiling happy people stomping the streets. Ah joy. The vestiges of winter feel like they maybe behind us.

With the change of season, the transition from Winter to Spring, comes our change of menu...and the star of spring, the drum roll, the trumpet voluntary is from the carnivores is that lovely four letter word........lamb.

Yes, spring is sprung the lambs are riz…and here in Spring 2012 the price of lamb has hit an all time high - great news for the farmer - not so great for us restaurateurs. However, lamb is one of the most popular and delicious red meat around, so there is no way it's off the Howies menu.

Of course there is no way on earth we would touch New Zealand lamb. After all why pay for something that has been flown thousands of miles when we can get wonderful Scottish lamb delivered to our door which will have travelled less than 20 miles from being born to your plate. OK we don't like to think about the wee white knitted cuties being cute and real but hey ho that's what they are.

So today we had some free rambling Hebridean lambs delivered from Slipperfield Croft a farm in West Linton where they were born and raised. No they were not gambling around and looking cute they were butchered, vac packed and ready for our chef - bless. And how they taste is hard to describe. Sweet. Tender. Melt in the mouth.

Of course we get the whole jing bang which means we can utilise all the different cuts; lamb for casseroling, roasting, chops, and the loin - the sweet spot. Oh listen to me I am in lamb love, my mouth is watering as I write about it.. Slurp.

Of course it doesn't stop there.... we will get stock from the bones for gravies, jus, and then there are the kidneys which look beautiful but the chef may have them for his lunch - and he deserves it.

The farmer Johnathon James delivered them with his three little helpers. You can see here. 2 labs and a cheeky wee collie. Of course as the restaurant readied themselves for lunch service we were straight out with the camera. How cute are these wee darlings?

The big lab is half chocolate and thus a bit daft but what a beauty.
The collie is just a wee pup and potential super model and the other lab is staring right into the lens of the came just like an ad for L'Oreal because she knows she's worth it.

So this is new supplier relationship for us and we are hoping a long term one, after all, to us this is what it's all about. Great Scottish produce, seasonal, sustainable and frankly devine.

Now, where's the mint sauce?

Monday, 12 March 2012

Name the problem in one.

Business is stressful. Despite the lovely ideal of chequered table cloths, white starched aprons and the smell of baking wafting from the kitchen sadly the day to day stuff of being a restaurant has to be attended too. I am of course referring to paper work and sensible stuff.
Sensible stuff is nothing to do with food, creative energy and smiling happy staff and customers but more to do with phones, electricity, gas, invoices, bills and all that insanely annoying stuff that cannot be avoided.
And it is the things that seem straight forward that frankly could drive you to drink. Having just bought Howies a couple of months ago we are getting through things slowly but slowly.
So the latest challenge has been interesting.
When I say interesting I mean.
Frustrating.
Annoying.
Hair yankingly time consuming.
And legitimately holding the key to the wine cellar - dangerous.


This weekend and today has been all about the mobile phones. We all have them. They are all with different providers and thus we would like to have them all under the one umbrella - aka provider not actual umbrella although that would have been a darn site easier - in addition to that we want to hang onto our own existing phone numbers. So how hard is that?

Well building a life size model of Barrack Obama out of cheese with my feet would be easier. And less time consuming. And you could eat it in the end - providing I wore socks. I digress.

So rather than go to the first place of course you shop around. So the weekend was spent trolling between the phone providers. What an experience that was.
Walk into showroom A and you are completely ignored.
In Showroom B you are swarmed at by 6 men in shiny suits with commission tattooed on their foreheads and run out fast.
Showroom 3 I spent at least 20 minutes with a lovely girl whose accent was so obviously Spanish I made the mistake of digging deep into my Spanish vocabulary - I worked in a bar there 20 years ago - to say 'Si' at which point she stopped, her face spread into a massive grin as she understandably thought I was a mistress of her mother tongue and began talking to me in technology terms about phones, contracts, money - well I assume that's what she was saying. I didn't have a clue or the heart to stop her and tell her my Spanish really consists of una cervesa por favor.Uno grande vasso rosado or pinchos gracias. So after she had finished and as she waited expectantly for my reaction I just grinned back and said 'Gracias.' pointed at my watch and said 'mucho late, haste la vista' Happily she sent me off with a cheery wave I just wish I had understood her, she was charming - but I didn't - so off I went back to the restaurant for sustenance.

Last night was spent trolling the internet to find a deal. At every page I was virtually assaulted with bright flashing offers, so finding the deal is one thing, it's when you have to phone these 08000 numbers and sit in a queue for the rest of the day listening to Mozart or Lady Gaga by which point it's back to lunging at the wine cellar key.

Eventually I did get through to one provider - who shall remain nameless, no they won't it was Talk Talk who started well but then nearly pushed me over the edge. The conversation went like this. After 30 seconds they identify your name. Alison.
'Can I call you Alison?'
Yes
'Thank you Now how can I help you Alison?'
Well I would like to enquire about opening a business account
'Certainly Alison what sort of business account?'
'I don't know. We have a few numbers we need under the one umbrella.'
'Umbrella Alison? OK. Now Alison I will just have to ask my supervisor about that Alison, so if you can hang on Alison? I will come straight back to Alison you Alison'.
By the end of this ridiculous exchange I was back on my laptop googling 'change my name by deed poll fast'.
So Customer Service whoever you are ditch the name thing it put me off hanging on - so I didn't.

So two days into what I naively thought would be a simple process off we went...to another shop on another street where hallelujah we met a guy who knows what he's talking about. He sorted us out and made the whole thing an entirely painless experience. I love him. I do. He is coming to ours for Christmas. If I ever have another child he will be it's Godparent. When you get a great member of staff offering great service it can make not break your day. So once this deal is done I am going to drop off a lovely bottle of white Rioja for his delight and delectation.
Gracias young man.
You stopped me from crawling into the wine cellar with a corkscrew, a straw and a bag of cheese and onion crisps.
Next on the list? The website....help? I can feel the vapours coming on.

Sunday, 26 February 2012

A guddle of French, a tuba, whisky and the rugby.

What a weekend we had!
Woah!


Of course Edinburgh was invaded by the French for the rugby on Sunday afternoon.
Hoards of them streaming through the streets with big smiles and great joie de vivre - that's about the extent of my French. But one thing that is international is a big smile. A grand....em...smile. Told you I don't speak it though I do love the sound of it.

Friday, Saturday and Sunday the restaurants in Edinburgh were rammed. These photos you can see are Saturday and Sunday lunchtime at Howies Waterloo as we hosted huge parties of French folk raring to go to the rugby. Wine, whisky and a 3 course meal, a cup of black coffee and they were off.
Literally in under 2 hours they had been, eaten and whizzed off.

Several things were interesting to observe. What a good looking lot the French are - there was a lot of eyeball exchanges between the staff as they all arrived, looking stylish and beautiful/handsome. Sorry I digress....only 3 out of the hundreds drank milk with their coffee. The ladies in the group didn't have sweet and they were in very good voice as a great French band arrived complete with tuba...you can just about make it out in the photo...quite surreal the whole thing. But what fun.
Even more fun for them later as they beat Scotland at the rugby at Murrayfield - c'est la vie as they say.

C'est la vie.

Thursday, 23 February 2012

Vive La Belle France!

Rugby matches always mean fun, mayhem and extremely packed restaurants.
This weekends French match will be no exception but we just love the rugby fans....they are raucous and lively but they fill the place with such energy and fun we put on about 6 extra staff to keep them fed and watered.

We are opening early on Saturday to accommodate all the bookings knowing that chilled wine and good food are the very bedrock of French life.

So....half the restaurant is full of Scots - the other half French and far from being an atmosphere of hostility it will be an atmosphere of hospitality which will, if previous memories of such events are anything to go by, be peppered with outbursts of music, song and impromptu hugs

Bring it on. Lose or win. Edinburgh just loves a rugby weekend.

Monday, 20 February 2012

Lee Randall interviews the long suffering husband and I - The Scotsman Newspaper 20/2/2012


. Picture: Phil Wilkinson


Published on Monday 20 February 2012 00:29

The founders of Howies restaurants are again in charge after buying back the business they sold in 2006. So, why didn’t tales of false teeth down the loo and communal sing-songs put them off, asks Lee Randall

“She got a little excited,” says Scott, in a voice resembling the velvety red he’s pouring into my glass. “She came over to me rather sheepishly, pulled me to one side and said, ‘David, I think my teeth are down the loo.’ These were retrieved, and I said, ‘We’ll wrap them up and you can take them home.’ She said, ‘I haven’t had my main course yet! Just give them a boil, I’ll pop them back in.’”

Scott and his wife, Alison Craig, best known as an author, broadcaster and now reporter with The One Show, opened the first Howies in July 1990, on St Leonard’s Street, Edinburgh, in the spot currently occupied by Blonde. The address started life as George’s Transport Cafe, then became Rasputin’s Russian Restaurant, owned by former Fleet Street star Dorothy Young. In the early days Scott spent some of his time in the kitchen and, after finishing her morning shift at Forth FM, Craig pitched in as a waitress. Even Scott’s mum provided Border tarts for the sweets menu.

“There was never a grand plan,” says Craig. “This is where David’s experience as an estate agent came in, because he was always aware of what was on the market. St Leonard’s Street wasn’t as busy and upmarket as it is now and people thought, ‘Is he barking?’ But word got around within days among the student population, so it became busy very quickly.”

Informality was a Howies hallmark, and one of the reasons for its popularity. “It wasn’t white tablecloths and people asking if they could top up your wine glass all the time,” says Craig. “In fact, one night David was cooking and I was waiting tables, and the place was rammed with students. For some reason someone stood up and began to sing a song, and their table all joined in. Then the next table stood up and sang a song. It went round the entire restaurant – by this time all these strangers were arm in arm. Finally it came to a table occupied by a couple. The man stood up and said, ‘I can assure you I will not be singing a song, nor have I ever sang a song in public.’ Everyone went back to eating. He paid his bill, but as they were leaving, a little voice in the corner began to sing, ‘So long, farewell … ’ and all the diners stood up and serenaded this guy.”

Scott, the son of a banker, is originally from Edinburgh, and Craig comes from Aberdeen. Though Scott attended university there for a year, he didn’t meet Craig until much later – they were both 29 – in the Bailie, in Stockbridge. He’d returned to Edinburgh and taken a job as a cashier in the Luckpenny on Hanover Street. Whenever things were quiet, chef Mike Scott (no relation) would teach him to cook. David progressed from the kitchen to managing the restaurant, and helping with their outside catering business and chip shop.

“But after five years I realised there was no future. It was a family operation and they had children. So I thought I’d go back to university to do a business degree at Heriot-Watt – and finish this time. I swore I’d never get involved in catering again, because it’s such a mad gig, too intense, a young person’s game. I was feeling old and run down in my twenties. But that’s because we used to work six or seven days a week, and we played very hard. In the summer we’d go out after finishing work then come straight in the next day not having slept.”

After university he worked briefly as an estate agent, but the company wanted to send him to the west coast. “That was like another country. I was chatting to Alison one night and she said, ‘What do you really want to do?’ I said, ‘Open a restaurant,’ and she said, ‘Well just bloody do it!’”

With St Leonard’s Street up and running, Scott was keen to expand. “My nature is not to stand still, so I thought: ‘OK, put the staff and systems into place and go find another one.’” They opened on Dalry Road in 1992, and never looked back. In time there would be branches on Alva Street, in Bruntsfield, and in Dundee and St Andrews.

In 2006 they surprised everyone by selling Howies to entrepreneurs Cameron McColl and John McCoach. Why? “Gosh,” says Scott, “it got to the point where we ran out of the impetus and energy to keep expanding. That was after 16 years – a long time to be running hard at it – and we received an offer that was hard to turn down.” He won’t be drawn, but the deal was reported to be in the £2 million range, with Scott and Craig retaining ownership of the actual properties at Waterloo Place, and Chapel Street in Aberdeen.

Scott’s idea was to devote his time to property and land investments. “I did projects with people I knew, getting involved in adding value by getting planning permissions and so on. But three years ago the markets dried up in terms of liquidity with the banks. They said, ‘Use your own money.’ I said, ‘I don’t think so.’”

Late last year the couple heard that Howies was headed for receivership and for sale at a combined value of offers over £485,000. Buying it back was a no-brainer – every instinct said go for it. “It would be difficult to see it in anybody else’s hands,” says Scott. “We’ve done that, and that was horrible,” echoes Craig.

It made sense to keep Waterloo Place and Aberdeen open, since they own the properties. As for Victoria Street – well, back when it was a Pierre Victoire, they had one of their first dates there. They rent that property, but it’s a room of two halves, with separate owners. “Edinburgh’s like that, there’s never any cut-and-clear divisions,” says Craig.

From an economic and business perspective, operating a delivering business from your own premises has a lot of appeal to the banks. “I do feel for the people who bought this business,” says Scott. “When you buy a catering business and you’re not actually involved in catering as part of your life, or haven’t been historically, there are huge challenges that aren’t apparent on the surface. That’s when it becomes more challenging.”

Was it heartbreaking watching the restaurants decline? “Because his name was above the door, it was always going to be personal, even if we were not involved,” says Craig, alluding to the fact that Scott’s middle name is Howie.

He says: “The toughest thing is that Edinburgh is a village, maybe a town if you’re lucky, and no matter what ends up in the press saying ‘Sold’, a lot of people still thought we were involved for the past five years. At times it was disappointing to go past and look at the building and think: ‘Oh, it doesn’t present itself the way you want it to; it doesn’t look fresh, it doesn’t look right, the lights aren’t on.’”

They are slowly refurbishing the venues, but the basic ethos is unchanged: simple cooking and wholesome, seasonal food. Famously, the restaurants only have tiny freezers, for storing sorbets and ice-cream, and food is delivered fresh seven days a week. Each of their three chefs – Stephen Wallace at Waterloo Place; Chris Thomas at Victoria Street, and Louis Hewitt in Aberdeen – is encouraged to put his own stamp on his menu, so they aren’t cookie-cutter identical.

Might they renew their policy of expansion? “If we were 20 years younger …” says Scott, leaving his sentence hanging. “But I think we’ll pause and make sure we’ve got it right and develop the theme.” Apart from anything else, they owe it to the staff. “It was a transfer of a going concern, so we bought all the assets from the administrator, which includes all the staff – some of whom we’ve known for a long time,” says Scott. That amounts to roughly 70 people, all of whom have lives and personalities and histories. “And we’ve taken that on,” says Craig. “There are probably people who have lost faith in the brand, and it’s our job to let them know that the original ideas and standards are very much back in operation.”

Friday, 3 February 2012

Social media ducking & diving.


Another thought for the budding restaurateur…..before you turn your back on a day like this one in the hills of Scotland, fishing a Highland stream for wild brown trout to start a restaurant....

I know it sounds straight forward and in theory it is.  Find a room, cook some lovely food and serve it to a customer with a smile. Sadly it is shark infested custard these days on all fronts. And the latest challenge is social media.

When we started Howies all those years ago – 1990 there were barely computers let alone Websites, Trip Advisor, LinkedIn, Twitter etc. We were line free, straight backed and clear headed. Well most of the time.

Admittedly we sold up 5 years ago it was all there but not as ingrained in the publics consciousness as it is now so we are currently attempting to step up to the plate. Well we are a restaurant so plates are quite the thing for us in a more traditional way. This plate is altogether more challenging.

Anyway after many emails and explanations and general gibbering Trip Advisor I hope is now updating to explain our rather unique situation. Yes it is under new ownership -us. But it was us that started is. Then sold it. Then bought it back 5 years later. Confused? Yes me too.

The thing is it’s imperative to persevere as Trip Advisor is a tremendously powerful tool and looking at Howies reviews they are a mixed bag. Also they are before we took over, so I am trying to get all reviews prior to January 1st 2012 taken down.
So our challenge is to explain to those using Trip Advisor that we are now back in charge as of NOW and to disregard bad ones, old ones, ones prior to this year.
But that is hard.
Trip Advisor have been helpful but I expect they are inundated with similar requests on a daily basis.



In order to prove ownership the only thing they don’t required is our DNA string.
Now at least we are noted as being the owners and I hope in time the recent great reviews will overshadow and outdate the old bad ones.
As you can see from this wee widget - call me IT guru!! Things are looking up up up !